Chubb secures landmark tender for Scottish Digital  Office with innovative Cloud Care Control platform

Chubb secures landmark tender for Scottish Digital Office with innovative Cloud Care Control platform

Chubb, a leading provider of telecare and telehealth solutions in the UK, has clinched a significant framework agreement for the Scottish Digital Office, recognising its state-of-the-art cloud-based remote personal care alarm monitoring platform, Cloud Care Control.

Cloud Care Control leverages cutting-edge SaaS (Software as a Service) alarm management platform and embraces the Next Generation Network (NGN) infrastructure. This ensures swift and efficient remote monitoring of personal alarms, benefiting public sector organisations like councils, health and social care providers, and housing associations – offering crucial assistance to vulnerable individuals when they need it most.

Established in 2016, the Scottish Digital Office plays a pivotal role in aiding Scottish local authorities with their digital transformation endeavours to enhance service delivery and efficiency. By adopting Cloud Care Control by Chubb, Scottish local authorities will be able to elevate their remote support, offering immediate, intelligent care for vulnerable people instilling confidence that they are in safe hands. Integration with other IoT platforms allows for seamless data gathering and analysis, ensuring a holistic experience.

Shaun Moscrop, General Manager at Chubb, expressed his delight, saying, “Winning the Scottish Shared ARC Platform framework is an incredible endorsement for our monitoring platform, Cloud Care Control. This platform offers a true SaaS solution to all monitoring centres looking to invest in a future-proof digital platform.”

Cloud Care Control by Chubb stands out with its flexible alarm handling process and user-friendly APIs for seamless integration. A ground-breaking software solution that is reshaping the telecare sector by simplifying alarm response management and offering unparalleled care from a unified platform. Its ergonomic user interface ensures a user-friendly experience, setting new standards for service quality. As a subscription-based service, it receives regular remote upgrades with new features and capabilities, making adoption and digital evolution effortless.

Martyn Wallace, Chief Digital Officer at the Scottish Digital Office said, “The Shared Alarm Receiving Centre Platform tender has been a massive piece of work in conjunction with Scotland Excel, Early Adopters, TEC Programme, Scottish Government, and the Digital Office Digital Telecare team. It proves that by collaborating and then disrupting with new technology and data, we can achieve and deliver even better outcomes. The Shared ARC Platform showcases sector-leading innovation and interoperability. Now we move forward towards contract award and implementation with our provider Chubb before the analogue telephony switch-off in December 2025.”

Hugh Carr, Director of Strategic Procurement for Scotland Excel, who assisted the Scottish Digital Office with the management of the tender process, added, “The proposed framework contract is the result of a detailed procurement process and is a six-year agreement. This affirms our commitment to delivering cutting-edge telecare solutions to public organisations, enhancing the well-being and safety of citizens across the nation, and supporting greater collaboration across the public sector.”

Chubb and the Scottish Digital Office are excited to embark on this new journey together, marking the start of the digital transformation for Scottish local authorities and ensuring better protection for vulnerable individuals.

To find out more about Cloud Care Control by Chubb, visit

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